Chaise module Cloud (small)

Unfortunately not. We don't currently offer payment on delivery. As every sofa is made to order, production only starts once payment has been received. For this reason, the invoice amount is due immediately after ordering.

Yes, that's possible.

If you don't like the fabric or colour of the cover you've chosen, you can send the covers back as part of our 30-day trial guarantee.

Please note: you bear the return costs yourself. You'll find more details about the process in our cancellation policy.

Our customer service team is here for you. Simply contact us by phone or email. You'll find our contact details here.

We recommend washing the covers at a maximum of 30 °C on a delicate cycle. Don't use fabric softener and choose a maximum of 800 rpm. The covers should then be air-dried and not put in the tumble dryer. This way, material, fit and colours are preserved for a long time.

By default, the pouffe module is not firmly attached to the sofa and can be used flexibly.

If you'd like the pouffe module to be attached in a specific place, simply note this in the comments field during checkout. We'll then prepare your sofa accordingly.

In the Sewilla collection, the pouffe module is already firmly attached as standard.

No, we recommend not drying our covers in the tumble dryer, as this can damage the material or cause it to lose its fit. Instead, let the covers air-dry after washing. This way, material and fit are preserved for a long time.

Yes, all our fabrics are certified to OEKO-TEX® Standard 100. This means they have been tested for harmful substances and are safe for your health. So you can rely on high-quality, safe materials for your home.

In most of our sofa collections, the individual modules are securely connected with sturdy crocodile clips. This keeps the modules reliably together so they don't shift in everyday use. If needed, they can be separated again at any time.

The Comora collection is an exception. Here, the modules are simply connected via a side plug-in connection. This system also ensures a secure hold and allows the modules to be separated easily when needed.

You'll find detailed information about the inside of each sofa collection on the respective product page under Materials & construction.

Our sofas are made of high-quality T40 HR cold foam and robust B wave springs. The HR cold foam is particularly durable, keeps its shape and provides pleasant seating comfort. The frame is made of sturdy solid beech wood and offers high stability and a long lifespan.

In principle, all our fabrics are easy to care for and hard-wearing, making them ideal for pet owners. For more information, please contact our support via WhatsApp – we're happy to help.

All our sofas are made in the EU.

We offer a wide range of colours and fabrics for our replacement covers. You can easily order them on our website under the "Replacement covers" menu item. The current delivery time for replacement covers is usually 6 to 8 weeks.

Our modular system gives you maximum flexibility. You can rearrange your sofa at any time, swap individual modules or extend it with more modules. This way, your sofa can always be adapted to your living situation or new wishes.

All modules within a collection are compatible with each other. This means you can easily reorder more modules later and extend your sofa.

You'll find the exact dimensions directly on the product page under "Dimensions".

Our fabric types differ in look, feel, structure and care. You'll find detailed information and a direct comparison of the fabrics on our website under Free fabric samples & comparison.

Yes, you can treat the covers with a suitable waterproofing spray to protect them even better against stains and moisture. Test the spray on an inconspicuous area first and follow the manufacturer's instructions.

For optimal care, we also offer a suitable waterproofing spray. You'll find it on our website under Home & Living and then Care products.

Yes, we offer free fabric samples. You can easily order them via the Free fabric samples menu item on our website.

Our sofas are especially sturdy and designed for daily use. Depending on the model, the maximum load capacity per seat is up to 150 kg.

No, not necessarily. Many stains can already be removed with our Sofa Care cleaning spray or a slightly damp cloth and mild soap.

For stubborn stains, the cover can be machine-washed. We recommend a delicate cycle at a maximum of 30 °C and 800 rpm. Don't use fabric softener and don't put the cover in the tumble dryer.

Caring for your Livinda sofa is really easy. Most covers are removable and washable. Please note that this does not apply to the Comora and Cloud collections. Dirt on the modules can easily be removed with a slightly damp cloth.

For optimal care, we also offer suitable cleaning and waterproofing sprays. You'll find them on our website under Home & Living and then Care products.

Our covers can be washed regularly in the washing machine and, with proper care, keep their colour and shape.

Please wash the covers on a delicate cycle at a maximum of 800 rpm. Don't use fabric softener and don't put the covers in the tumble dryer. This way, material and fit are preserved for a long time.

Depending on the model, the individual sofa modules are securely connected either with sturdy crocodile clips on the underside or via a fixed side plug-in connection. Both systems ensure the modules hold together firmly.

Yes, in principle you can assemble our furniture yourself. In most cases, however, this isn't necessary, as our free assembly service is already included in the delivery. Our carrier brings your sofa right into your home and takes care of the assembly for you.

No, you don't need any tools to assemble our furniture. All elements can simply be plugged together and taken apart.

You can choose from several secure payment methods: 💳
• Credit card
• PayPal
• TWINT

If you'd like to make changes to your order, please contact our customer support as quickly as possible, ideally via WhatsApp. Unfortunately, we can no longer make any changes once the order has been shipped.

Yes, you can cancel your order free of charge within 7 days of us receiving it.

As soon as your return arrives at our warehouse, it's inspected. If the goods are in perfect condition, the refund is usually made within 14 to 21 days, using the same payment method you chose for your order. If the collection was arranged through our external carrier, the corresponding return costs are deducted from the refund.

Yes, you can order individual modules as well as cushions at any time.

You'll find individual modules on our website under Sofas and then Modules. Our decorative cushions are under Home & Living and then Decorative cushions.

If you need help choosing or can't find a particular module, our customer service team will be happy to help.

If this happens, please contact our customer support right away via WhatsApp. We'll arrange for the missing item to be delivered as quickly as possible.

Yes, that's generally possible. Please contact our customer support as quickly as possible, ideally via WhatsApp. As long as your order hasn't been shipped, we can usually still make changes. Unfortunately, changes are no longer possible after shipping.

Our current delivery time is usually 6 to 8 weeks. Once we receive your payment, we start producing your sofa. As soon as it's finished, it's handed over to our carrier.

About 4 to 5 days before the planned delivery, the carrier will contact you to arrange a delivery date that suits you. Delivery is made by a two-person team: your sofa is carried into your home and assembled free of charge.

No. The prices in our Swiss shop are final prices in CHF – VAT and customs duties are already included, and delivery is free. You won't have to pay any shipping, tax or customs fees on delivery.

This also applies if you get advice in our showroom in Bad Säckingen first and then order in our Swiss shop.

For our two-person delivery, a clear and accessible route is essential. If the goods don't fit through the stairwell, doors or other access points, the delivery team will document this on site. Our partners have extensive experience in logistics and transport and do everything they can to solve even challenging delivery situations. In individual cases, however, delivery may not be possible due to the layout of the building. In such cases, we'll be happy to advise you on alternative solutions.

To tell you the current status of your delivery, all we need is your order number. Simply send it to us by email at info@livinda.de or via WhatsApp. Once we've received your request, we'll check your order and let you know which calendar week your delivery is currently scheduled for.

Yes, that's possible. If you'd like to receive your delivery later, simply enter your preferred date in the notes field when placing your order. Delivery can be postponed by up to 3 months after ordering. We can't guarantee a fixed delivery date, but we'll schedule your order for the next possible delivery round from your preferred date.

Yes, changing the delivery address after ordering is generally possible. Please let our customer service team know about the change within the first 7 days after your order if you can, so we can make sure the new address is taken into account in time.

With our Swiss shop, we deliver throughout Switzerland.

Would you like delivery to Germany, Austria, the Netherlands, Belgium, Luxembourg or France? Then please order from our shop livinda.de.

Your country isn't listed? Get in touch – we'll check individually whether delivery is possible.

Our 30-day trial applies to sofas. If you'd like to return your sofa, the return must be registered with our service team within this period at service@livinda.de.

We arrange the collection through our external carrier, which costs CHF 350.

For all other products, our 14-day right of withdrawal applies. In this case, you bear the return costs. Our service team will be happy to tell you about the next steps.

No problem. You can test our sofas at your leisure for 30 days. If you decide against your sofa, you can arrange a return. Simply contact our service department at service@livinda.de. We'll explain the next steps and give you all the important information about the return.

Yes, you'll receive an email as soon as your furniture has been shipped. The email also contains all the important information for tracking your delivery.

No problem. Our carrier offers you several delivery dates within a 10-day window. If you have any questions, our customer service team will be happy to help.

If you have a complaint, please contact our service team at service@livinda.de. A short description is enough to start with. Our complaints department will then send you a form where you can easily enter all the important information and, if needed, photos. Processing a complaint usually takes 3 to 5 working days.

Delivery is free for you. There are no shipping costs.

If an item from your order is missing, please contact our customer support right away. We'll look into it as quickly as possible and make sure the missing item is delivered as soon as possible.

Yes, production continues over the Christmas period. It pauses for 7 days over the holidays and then runs at reduced capacity for a further 7 days. This means delivery times may be slightly longer around Christmas and New Year.

In rare cases, unforeseen delivery delays can occur despite careful planning. Of course, we do everything we can to deliver your order as quickly as possible and will let you know early on if a delay is likely. Please note that in such cases no claims for compensation or damages can be made.

Please check that your delivery is complete as soon as you receive it. If something is missing, note it on the delivery note and contact our customer service team as quickly as possible. That way we can look into it promptly and find a suitable solution together.

If the building or other property is damaged during delivery, this must be noted on the delivery note immediately and ideally documented with photos. We work exclusively with external carriers who act on their own responsibility and can be held liable. A later complaint without a written note on the day of delivery generally cannot be verified or accepted. In such cases, please contact our customer service team directly – we'll support you in resolving the matter with the carrier.

Items from our outlet range, custom-made products and display models (seconds) have no right of return. These products are excluded from exchange and return.

For occupational safety reasons, delivery through windows on the first floor or higher is generally not permitted. The safety of our carrier partners and everyone involved is our top priority. In addition, our carriers don't have special lifting equipment or external furniture lifts. We ask for your understanding that such delivery routes are not possible.