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Experience your sofa in the showroom
Try our sofas in our showrooms
FAQ
Shipping & delivery
How long does delivery take?
Order & payment
Which payment methods do you offer?
Showroom & Switzerland
Do I have to pay customs duties or extra taxes?
Order & payment
Can discount codes be combined?
General
Where are your showrooms? What's on display there?
Shipping & delivery
Can I receive my delivery at a later date?
Order & payment
Can I order now and change something about my order later?
Shipping & delivery
How can I find out the status of my delivery?
Order & payment
How can I change or adjust my order?
Order & payment
Can I cancel my order?
Product
I have a pet. Which fabric is recommended?
Shipping & delivery
What if the building or property is damaged during delivery (e.g. driveway, door frame, stairwell)?
Shipping & delivery
What should I do if something is missing from my delivery?
Shipping & delivery
What if I want to return one or more products?
Shipping & delivery
How does a return work?
Assembly
How are the sofa elements attached?
Product
How much weight can your sofas hold?
Product
Are the covers of your sofas removable and washable?
Order & payment
Which payment methods do you offer?
Order & payment
How can I change or adjust my order?
Order & payment
Can I cancel my order?
Order & payment
How long does it take to get my refund after a return?
Order & payment
Can I order cushions or individual modules later?
Order & payment
What if an item from my order is missing?
Order & payment
Can I order now and change something about my order later?
General
Where are your showrooms? What's on display there?
General
Can I pay for the sofa only once it has arrived?
General
Can I send the covers back if I don't like the fabric or colour?
General
What if I need advice?
Assembly
How are the sofa elements attached?
Assembly
Can I assemble the furniture myself?
Assembly
Do I need tools for assembly?
Product
At what temperature can I wash the covers?
Product
Can I attach the pouffe module anywhere?
Product
Can I put the covers in the tumble dryer?
Product
Are your fabrics Oeko-Tex certified?
Product
How do the sofa modules stay together?
Product
What's inside our sofas?
Product
I have a pet. Which fabric is recommended?
Product
Where are your sofas made?
Product
How can I order new covers and which colours and fabrics are available?
Product
How does the modular system work?
Product
Where can I find the exact dimensions of the products?
Product
What are the differences between the fabric types?
Product
Can I waterproof the covers?
Product
Do you offer free fabric samples?
Product
How much weight can your sofas hold?
Product
Do I have to machine-wash the cover straight away if there's a stain?
Product
How should I best care for my sofa?
Product
How often can I wash the covers? Do they lose colour or shape?
Showroom & Switzerland
Do I need an appointment for the showroom?
Showroom & Switzerland
How do I order as a customer in Switzerland?
Showroom & Switzerland
Do I have to pay customs duties or extra taxes?
Showroom & Switzerland
Why are the prices different in the showroom?
Showroom & Switzerland
How long does delivery to Switzerland take?
Showroom & Switzerland
Are there showrooms in Switzerland too?
Shipping & delivery
How long does delivery take?
Showroom & Switzerland
Do I have to pay customs duties or extra taxes?
Shipping & delivery
What happens if the goods don't fit through the stairwell or entrance?
Shipping & delivery
How can I find out the status of my delivery?
Shipping & delivery
Can I receive my delivery at a later date?
Shipping & delivery
Can I still change my delivery address after ordering?
Shipping & delivery
Which countries do you deliver to?
Shipping & delivery
How does a return work?
Shipping & delivery
What if I want to return one or more products?
Shipping & delivery
Will I be notified when my furniture is delivered?
Shipping & delivery
You've already received a delivery date but can't make it that day?
Shipping & delivery
How does a complaint work?
Shipping & delivery
How much does delivery cost?
Shipping & delivery
What if an item from my order is missing?
Shipping & delivery
Does production continue over Christmas?
Shipping & delivery
What happens if there is a delivery delay?
Shipping & delivery
What should I do if something is missing from my delivery?
Shipping & delivery
What if the building or property is damaged during delivery (e.g. driveway, door frame, stairwell)?
Shipping & delivery
Is there a right of return for products in the "Outlet", "Display models" or "Custom-made" categories?
Shipping & delivery